Support Every Day of the Week
Help From People Who Care
We don’t do long hold times or confusing call trees. Our support team is available 7 days a week (yes, even on weekends) to make sure you get the answers you need, when you need them.
Address
11400 N. Jog Road, Suite 300, Palm Beach Gardens, Florida 33418
Text Support
Phone Number
Office Hours
Mon - Fri8 AM - 8 PM EST
Sat8 AM - 5 PM EST
Sun9 AM - 8 PM EST
Let’s Chat
We’ll get back to you within the next 24 hours.
Looking for Answers Right Now?
Browse common queries or use the search bar below.
Ship&Play is a door-to-door shipping service that helps you travel effortlessly by shipping your luggage, boxes, sports equipment, and family essentials ahead of your trip—or back home at the end of your adventure. We pick up from your home, office, resort, or hotel and deliver directly to your destination.
By shipping ahead with Ship&Play, you can skip the stress of hauling heavy bags through airports, waiting at baggage claim, and dealing with lost or delayed luggage.
Navigate to ‘Log In’ in the top right corner of your screen. You can either create a new account or sign in to an existing one. Creating an account requires no commitment and only takes a few moments to complete.
Click here to get started. Simply enter your pickup and delivery locations, select your travel dates, and choose the service that best fits your needs.
Once you complete your booking, you’ll receive your shipping labels and step-by-step instructions.
We’ll keep you posted with email updates and optional text alerts when your shipment is picked up, out for delivery, and delivered. You’ll also find a tracking link in your confirmation email. To track through your account, simply:
- Visit www.ShipPlay.com
- Log in (top-right corner)
- Go to My Account > Shipments
- Select the shipment you’d like to track
Real People. Real Support.
The other guys hand you a tracking number and disappear. We hand you a dedicated support team. From your first question to your bags’ final mile, you’ll reach real people who know how to help.
Before You Book
Get guidance on dates, timing, and what to expect.
7 Days a Week
Call, email, or text our support team whenever you need us.
While You Travel
We track your bags and update you along the way.
Start to Finish
The same people, from your first question to final delivery.
Support Team
- Mon - Fri8:00a - 8:00p EST
- Sat8:00a - 5:00p EST
- Sun9:00a - 8:00p EST